Tang Jiajia
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Tang Jiajia is a consumer advocate who expressed concerns about the inadequacy of intelligent customer service systems in providing satisfactory support to users. She emphasized the need to maintain sufficient human customer service options to ensure that consumer needs are effectively met.
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Recent news mentions
Tang Jiajia emphasized the need for sufficient human customer service support to complement smart customer service.
百姓关注｜智能客服不智能 “对牛弹琴”咋破解？--领导留言板--人民网People's Daily·
China· 2025-02-17
China· 2025-02-17
Tang Jiajia emphasized the need for sufficient human customer service support alongside intelligent systems to enhance customer experience.
智能客服不智能 “对牛弹琴”咋破解？ _光明网Guangming Daily·China· 2025-02-17
China· 2025-02-17
Tang Jiajia emphasized the need for sufficient human customer service support alongside intelligent systems.
智能客服不智能 “对牛弹琴”咋破解？（百姓关注） --社会·法治--人民网People's Daily·China· 2025-02-17
China· 2025-02-17