Xiang Zifeng

Xiang Zifeng is a reporter for the People's Daily, known for covering various social and technological issues. His recent work highlights consumer dissatisfaction with intelligent customer service systems, particularly focusing on the limitations of AI-driven services in addressing specific customer inquiries and the pressing need for better integration of human support. Through his reporting, Xiang sheds light on the challenges faced by consumers, especially the elderly, in navigating automated systems, calling for improved technology and customer service practices.