Yu Xiansheng
Yu Xiansheng is a product manager specializing in intelligent customer service systems. In a recent article, he discussed the challenges faced by consumers when interacting with automated customer service, highlighting issues such as the inability of these systems to provide relevant answers and the mechanical nature of automated interactions.
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China:
Yu Xiansheng frequently receives automated calls from smart customer service, which he finds mechanical and unhelpful.
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China:
Yu Xiansheng frequently receives unwanted calls from intelligent customer service, which he finds to be mechanical and unhelpful.
2
China:
Yu Xiansheng reported receiving frequent unwanted calls from intelligent customer service.
2